Stop the spread of negativity! 4 tips on complaint handling
In the event that a person complains, the typical client may leave and inform on average 11 individuals concerning the encounter over a 2 week period.
Showing posts with label complaint handling. Show all posts
Showing posts with label complaint handling. Show all posts
Saturday, 24 May 2014
Complaint Handling 101 - 4 Methods to help!
Statistics released in January 2014 show that clients are extremely prone to inform on average eleven individuals concerning the issue they'd complained about if you neglect to deal with the complaint correctly in the first instance.With the increase in review sites and blogs that number could grow rapidly.
In the event that a person complains, the typical client may leave and inform on average 11 individuals concerning the encounter over a 2 week period.
In the event that a person complains, the typical client may leave and inform on average 11 individuals concerning the encounter over a 2 week period.
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